Description de l’entreprise
La société SEBIA, société « Made in France » créée en 1967, est un acteur spécialisé dans le diagnostic in vitro et le
premier fournisseur mondial d’équipements et de réactifs d’électrophorèse protéique clinique pour le dépistage et la
surveillance de diverses maladies.
Entreprise à taille humaine avec environ 1200 collaborateurs à travers le monde et internationale grâce à notre
présence dans plus de 120 pays dans le monde.
Dynamique à travers un très grand nombre de projets en pleine expansion se traduisant par l’ouverture de nouvelles
filiales chaque année !
La mission de Sebia est de fournir des outils puissants qui traduisent ce qui se passe dans le corps d’un patient dans
un langage lisible et interprétable. Nous l’appelons notre nouveau langage de vie.
Poste proposé
The job of the Global Instrument & IT Support – Service Engineer is to provide effective support, training &
coaching to Sebia subsidiaries and distributors and to promote technical voice of customers for product development
in order to optimize Sebia’s commercial success and profitability within the marketplace
Missions
– Provides second level emergency support to subsidiaries and distributors for complaints, questions or suggestions
(remotely or on the field)
– Designs and leads action plans for critical situations and or contribute to task force
– Facilitates learning plan including training & coaching for subsidiaries & distributors in order to serve our
customers (in-class training, delocalized training, remote training, etc.)
– Assess quality of training program and proficiency level of trainees
– Creates and update training modules, distance learning or service tutorials following our procedures.
– Contributes to the product project development/improvement by performing the validation of service package
(tools, parts pictorials, technical documentation, etc.), and being the voice of customer/field for Serviceability
– Responsible for the Service Readiness as part of the Go-to-Market process and communication to the Service
community
– Participates and contributes to strategic Projects and meetings with key stakeholders (R&D, Manufacturing,
Marketing, Regulatory & Quality, etc.)
– Contributes to continuous improvements to the current products / services, training materials and service tools, etc.
Profil recherché
Education and Experience
– Bachelor’s or Master’s degree in engineering with a major on electronics, robotics, or embedded systems.
– 3+ years of experience servicing as a Field Service Engineer.
– Good understanding of laboratories and hospitals is appreciated.
– Experience in support of LIS interfaces, LIS/LIMS administrator, networking support, servers, software applications,
hardware, middleware and computers is appreciated.
Soft skills
– Medical Device product experience will be highly valued
– Committed to customer and to service with a sense of urgency and accountability
– Cross cultural flexibility
– Dynamic learner and trainer/coach (hands on approach)
– Creation and review of technical information (user manuals, specifications, etc.)
– Training designer; both in-class and distance learnings with an eye towards innovation
– Team player
– Autonomous and (self-)disciplined
– Ability to analyse, recommend, and challenge proposals to create the most effective solutions
– Ability to understand and work through complex processes with an eye towards innovation and customer impact
– Have a system view approach and be a referent of one product line
Workplace
Lisses – HQ, with some international travels as required (up to 30%)
Pour postuler, cliquer ici : sebia.229156622@applicount.com